Privacy Policy

Information collected

Depending on how you use the store, Sunslik may collect your name, email address, phone number, delivery and billing address, order details, account preferences, payment status, support correspondence, and information you voluntarily submit. We may also receive technical information such as IP address, browser/device details, approximate location, pages visited, and security logs.

Purposes and lawful business needs

We use information to provide the store and to perform or manage a requested transaction. This includes:

• creating and securing accounts and sending login OTPs;
• processing orders, payments, delivery, returns, refunds, invoices, and customer support;
• preventing fraud, abuse, unauthorised access, duplicate orders, and payment disputes;
• sending transactional messages such as order, delivery, payment, and service updates;
• meeting tax, accounting, audit, legal, and regulatory obligations; and
• improving reliability, catalogue quality, accessibility, and store performance.

Sharing with service providers

Sunslik may share only the information reasonably needed with payment gateways, courier partners, email/OTP providers, hosting and database providers, security vendors, professional advisers, and government or law-enforcement authorities where legally required. These providers may process information only to provide their service or meet a legal obligation. Sunslik does not sell customer personal information.

Payments and sensitive credentials

Online payments are processed through PayNix. Sunslik stores order and payment-status references needed for reconciliation, not UPI PINs, card PINs, passwords, or full payment credentials. Never disclose an OTP or PIN to a support agent. A payment provider may apply its own privacy policy and security controls.

Cookies and technical controls

The site may use essential cookies or similar storage for login sessions, cart continuity, security, preferences, and basic operational measurement. Blocking essential cookies can prevent account, checkout, or cart features from working. We may record security and error logs to investigate abuse and outages.

Retention, security, and breaches

Information is retained only as long as reasonably necessary for the purpose collected, including fulfilment, warranty or return handling, fraud prevention, accounting, tax, dispute resolution, and legal obligations. Sunslik uses access controls and reasonable technical and organisational safeguards, but no internet service can guarantee absolute security. We will take appropriate steps when a security incident is identified.

Your requests and choices

You may contact support@sunslik.shop to request access to or correction of account information, ask about processing, withdraw optional communications, or request deletion where retention is not required by law. We may verify identity before acting and may retain limited information to prevent fraud or comply with legal obligations. Transactional messages cannot always be opted out of while an order or support case is active.

Children, external links, and updates

The store is intended for general customers and is not knowingly directed at children. A parent or guardian should place an order for a minor. External websites and payment or courier services have their own terms and privacy notices. Sunslik may update this policy when services, practices, or legal requirements change; the effective date above will be updated for material revisions.

Privacy contact

For privacy questions or requests, email support@sunslik.shop and include enough detail for us to locate the relevant account or order. SUNSLIK E COMMERCE ONLINE PRIVATE LIMITED is the business responsible for the store information described in this policy.