Customer Care
Terms & Conditions
These terms explain how the Sunslik online store works, what customers can expect from an order, and the responsibilities that apply when purchasing mobile accessories from SUNSLIK E COMMERCE ONLINE PRIVATE LIMITED. Effective date: 5 September 2026.
Who may place an order
Customers must be legally capable of entering a purchase contract and must provide truthful name, email, phone, billing, and delivery information. A parent or guardian should place an order for a minor. Sunslik may contact a customer to verify an order or decline an order where information appears incomplete, fraudulent, or unsafe to fulfil.
Catalogue, specifications, and pricing
Product titles, photographs, specifications, colours, packaging, stock, discounts, taxes, and prices are displayed in good faith and may be corrected or updated. A product image may vary slightly from the delivered packaging. The price shown at checkout is the order price once the order is accepted; a cart or payment attempt alone does not guarantee stock or price.
Order acceptance and quantity limits
An order is received when the store records it and accepted when Sunslik confirms it for fulfilment. We may cancel or reduce quantities for stock errors, suspected resale activity, duplicate orders, pricing mistakes, or a product-specific maximum quantity. The maximum permitted quantity is shown or enforced at product and checkout level.
Payment, COD, and payment security
Sunslik supports Cash on Delivery where available and online UPI/QR payments through PayNix. An online payment is treated as successful only after gateway confirmation. Customers must never share a UPI PIN, card PIN, OTP, password, or remote-access code with anyone claiming to represent Sunslik. A payment that is debited but not confirmed should be reported with the order number and payment reference.
Delivery and customer responsibilities
Delivery estimates, serviceable locations, address changes, failed attempts, inspection on delivery, and shipping charges are governed by the Shipping Policy. Customers should provide an accessible address, monitor courier calls, and report a missing, visibly damaged, or incorrect parcel promptly.
Product use and warranty
Customers must check compatibility, voltage, connector type, capacity, safety instructions, and included accessories before use. Damage caused by liquid, overheating, incorrect voltage, modification, unauthorised repair, physical impact, or use contrary to instructions may not qualify for return or support. Any manufacturer warranty is subject to the manufacturer’s terms.
Cancellation, return, refund, and content
The Shipping Policy, Return & Cancellation Policy, and Refund Policy form part of these terms. Customers should not courier an item to Sunslik without written return instructions. Product reviews, images, or messages submitted to the store must be lawful, accurate, and non-infringing; Sunslik may remove abusive, misleading, or unlawful content.
Suspension, liability, and force majeure
Sunslik may suspend access or hold an order when required for security, verification, maintenance, legal compliance, or suspected misuse. To the extent permitted by law, Sunslik is not responsible for indirect loss caused by events outside reasonable control, including courier disruption, network failure, natural events, or payment-provider downtime. Nothing in these terms excludes a consumer right that cannot legally be excluded.
Support, complaints, and governing law
For order help, contact support@sunslik.shop and include the order number, registered mobile number, and a concise description of the issue. Sunslik will review complaints and request relevant evidence where necessary. These terms are governed by applicable laws of India, with disputes subject to the courts having jurisdiction over the registered business address, unless applicable consumer law provides otherwise.