Customer Care
Shipping Policy
This Shipping Policy explains dispatch, delivery, tracking, address responsibilities, and shipping charges for Sunslik orders delivered within serviceable Indian pin codes. Effective date: 5 September 2026.
Processing and dispatch
Orders are reviewed after placement and payment or COD details are confirmed. Most in-stock orders are packed and handed to a courier within 1 to 3 business days. Orders may take longer where an item requires verification, is temporarily unavailable, falls on a holiday, or needs a remote-area service arrangement.
Estimated delivery
Delivery generally takes 3 to 7 business days after dispatch for serviceable locations. This is an estimate, not a guaranteed commitment. Remote locations, weather, public holidays, strikes, incorrect address details, security restrictions, courier capacity, and events outside Sunslik’s control can extend the timeline.
Address and delivery attempts
Customers must provide a complete address, correct pincode, reachable phone number, and any landmark needed for delivery. Customers should respond to courier calls and ensure someone is available where required. Re-delivery, address correction, or return-to-origin charges caused by incorrect information or repeated failed attempts may be recoverable where permitted.
Tracking and delivery issues
When available, tracking information is shared through the order page or registered email. Report a parcel marked delivered but not received, an open or visibly damaged package, or a wrong item to support promptly with photographs and the order number. Keep the parcel and packaging for courier investigation.
Charges, COD, and split fulfilment
Any applicable shipping or COD fee is shown before order placement. Availability and charges may vary by pincode, order value, item size, and courier service. If items are shipped separately, Sunslik may provide separate tracking updates; this does not change the order total unless communicated before acceptance.
Undeliverable parcels and contact
A parcel may be returned to Sunslik when the address is incomplete, delivery attempts fail, the customer refuses an eligible delivery, or the destination is outside serviceability. Contact support@sunslik.shop with the order number for address or delivery assistance. Return and refund outcomes are governed by the Return & Cancellation and Refund Policies.