Customer Care
Refund Policy
This policy explains how Sunslik reviews, approves, and sends refunds for cancelled orders and eligible returns. Effective date: 5 September 2026.
When a refund may be due
A refund may be considered after an order is cancelled before dispatch, Sunslik cannot fulfil an accepted order, an eligible return is approved, or a payment is confirmed without a corresponding order. Eligibility is assessed with the Return & Cancellation Policy and the order record.
Review and inspection
Support may verify the order, payment reference, delivery scan, product condition, serial/model, accessories, packaging, and return reason. A refund is not approved merely because a request was submitted. Sunslik will communicate the decision or request more information when inspection is needed.
Online payments
Approved refunds for PayNix payments are initiated to the original payment source or the route supported by the payment provider. Gateway and bank processing times are outside Sunslik’s control; customers should generally allow 5 to 10 business days after initiation and retain the refund reference for follow-up.
Cash on Delivery refunds
For an eligible COD refund, support will verify the customer and request appropriate bank or UPI account details through a secure exchange. Sunslik will never request a UPI PIN, card PIN, OTP, or account password. A refund cannot be sent until the required details are confirmed.
Deductions and partial refunds
Where permitted, a refund may be adjusted for missing accessories, avoidable damage, unauthorised return shipping, or a non-refundable service already provided. Sunslik will explain any adjustment. Shipping charges may not be refundable when the customer selected a paid delivery service and the order was correctly fulfilled.
Failed, reversed, or duplicate payments
If a payment is pending, failed, reversed, or duplicated, do not pay again without checking the order status. Contact support with the order number, gateway transaction ID, amount, date, and bank reference. Sunslik will reconcile the gateway record and process any confirmed excess payment according to the provider’s settlement status.
Support escalation
For a refund query, email support@sunslik.shop with the order number and relevant payment or return reference. Refund status can be affected by inspection, courier collection, payment-provider settlement, bank holidays, or incomplete customer information.