Customer Care
Return & Cancellation Policy
This policy explains cancellation, replacement, and return handling for Sunslik orders. It applies to chargers, cables, earbuds, power banks, and other accessories sold by SUNSLIK E COMMERCE ONLINE PRIVATE LIMITED. Effective date: 5 September 2026.
Cancellation before dispatch
A cancellation request should be sent to support@sunslik.shop as soon as possible with the order number. Sunslik can usually cancel an order before packing or courier handover. Once dispatched, cancellation may not be technically possible and the customer may need to accept delivery and request an eligible return.
Return and replacement window
For an incorrect, damaged, defective, incomplete, or materially different item, contact Sunslik within 7 calendar days of delivery. For a transit-damage claim, report it as soon as possible, preferably within 48 hours, with clear parcel photographs. Sunslik may offer a replacement, repair support, or refund depending on stock, inspection, and the nature of the issue.
Condition and evidence requirements
Keep the product, packaging, invoice, labels, manuals, and accessories until the case is resolved. A product should be unused except for reasonable testing of a reported defect, and must be packed securely for collection. Sunslik may request an unboxing video, photographs, serial/model details, delivery scan, or a short troubleshooting check.
Non-returnable or excluded situations
A request may be declined where the item is altered, physically damaged after delivery, liquid-damaged, burnt, misused, missing parts, returned without approval, or outside the stated window. Normal wear, compatibility problems caused by a customer’s device, change of mind, and incorrect selection may not qualify unless required by applicable law or expressly approved by Sunslik.
Approved return process
Do not send an item to an address found on the internet or on the parcel. Support will provide the authorised return or pickup instructions. Sunslik may deduct avoidable return shipping or handling costs where permitted and where the issue was not caused by Sunslik or the courier.
How to contact support
Email support@sunslik.shop with the order number, registered mobile number, delivery date, issue description, and supporting evidence. Support will communicate the next step and any inspection requirement. The Refund Policy explains when and how an approved monetary refund is processed.